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Self Storage Units | FAQ

Click on any question below to view the answers.

When can I move in?
Your personalized secure access code, which you will choose when you sign your lease, will give you access to your storage space 24 hours a day, 7 days a week.
How much notice needs to be given before I move out?
We require a 10 day written notice in accordance with the signed lease on file. 10 days prior to vacating, you must submit written notice to the Acorn Mini Storage office in order to terminate the lease.
What type of documentation do I need to provide in order to rent a space?
You will need to present a government-issued photo ID (example: a current driver’s license, state identification, or passport).
Do I need to sign a long-term lease?
Your lease will be month-to-month, no long term commitment is required.
Does there have to be someone in the office to let me through the security gates?
When you sign your lease, you will choose your personalized access code that will allow you access at any time. However, during office hours a manager is on-site and is happy to assist you in any way.
How do I pay my bill?
Sophisticated online billing and account management enable you to pay your bill anytime, anywhere, from the convenience of your computer or mobile device. You can also bring your payment to the office or mail a check or money order.
What forms of payments do you accept?
Cash, check, money order, VISA, MasterCard, or American Express.
Do I need to bring my own lock?
As a new Acorn customer, you will receive a high security disc lock free of charge as our thank you for choosing Acorn Mini Storage.
How do I move in my items?
Acorn Mini Storage provides heavy duty carts to assist your move in. Upper level units are easily accessible via personalized access code elevator. We also provide pallets and recommend their use to aid air circulation for all your items and boxes as an additional layer of protection.
Are there any items that I am NOT able to store?
For the safety and security of your belongings, you may not store human or animal food, garbage, ammunition, tires, explosives, paint, solvents, anything odorous, noxious, corrosive or classified as flammable, hazardous, or toxic.
How should I pack my things for storage?
We recommend wrapping large items such as furniture to keep them dust-free. Box and clearly label smaller items, and be sure that they are not too heavy for you to lift. For a nominal fee you can rent sturdy shelving for your storage space. For detailed tips and expert advice, see our Tips page.
What if I forget my gate access code?
For your protection and security, you will need to come into the office with a photo identification and the manager will assist you.
Can I share my gate access code with others?
You may. However, as with any security code, we encourage you to protect it.
How do I change my access code?
Come in to the office with your photo identification and we would be happy to assist you.
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